REFUND POLICY

A LEGAL DISCLAIMER

At SJ Beauty, we strive to provide exceptional beauty services and products to our valued customers. If you are not satisfied with your purchase or service, please read our Refund Policy to understand your rights and options.

REFUND POLICY - THE BASICS

Retail Products

For retail products purchased through our website or in-store, we offer a refund or exchange under the following conditions:

Products must be returned within 5 days of purchase.
Products must be in their original, unopened packaging and in resellable condition.
Proof of purchase (receipt or order confirmation) is required for all refunds or exchanges.

Refunds will be processed to the original payment method. Shipping fees are non-refundable unless the product is defective or an error occurred on our part.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at sjbeauty@gmail.com and provide photographic evidence of the issue. We will arrange for a return, replacement, or refund based on the nature of the issue.

Exceptions

We do not offer refunds or exchanges for the following:

Opened, used, or damaged products.
Any items or services purchased as part of a sale, promotion, or clearance.

How to Request a Refund or Exchange

To initiate a refund, exchange, or service adjustment, please contact us at:

Email: sjbeauty@gmail.com

Please include your order number or proof of service, along with a brief description of the issue, in your communication.

Refund Processing Time

Once your refund request has been approved, refunds will be processed within 7 business days. Please allow additional time for processing by your payment provider or financial institution.

Modifications to the Refund Policy

SJ Beauty reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. Please review this policy periodically to stay informed of any changes.